1. Introduction
Welcome to MycoMystics (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains:
- What personal data we collect
- How we use and protect your information
- Your rights under South African law
By using our website (www.mycomystics.co.za), you agree to the terms outlined in this policy.
2. Information We Collect
We collect and process the following types of personal data:
2.1 Information You Provide
- Account Registration: Name, email, phone number, password.
- Order Processing: Billing and shipping addresses, payment details.
- Customer Support: Information provided when contacting us.
2.2 Automatically Collected Data
- Website Usage Data: IP address, browser type, device information.
- Cookies & Tracking Data: We use cookies to enhance your experience and improve our services.
3. How We Use Your Information
We use your data to:
✅ Process orders and payments
✅ Provide customer support and respond to inquiries
✅ Improve our website and customer experience
✅ Send promotional emails (with your consent)
✅ Comply with legal obligations
4. Data Sharing & Protection
We do not sell or share your personal data with third parties except:
- Payment Processors: Secure transactions through [e.g., PayFast, PayPal, Yoco].
- Delivery Partners: To ensure order fulfillment.
- Legal Compliance: If required by South African law.
We implement strict security measures to protect your data from unauthorized access.
5. Cookies & Tracking
We use cookies and similar technologies for:
🔹 Website functionality and performance
🔹 Analytics and marketing purposes
You can manage or disable cookies in your browser settings.
6. Your Rights Under POPIA
You have the right to:
✔ Access your personal information
✔ Correct or update your data
✔ Request data deletion (where applicable)
✔ Opt out of marketing communications
To exercise these rights, email us at mycomystics@proton.me.
7. Data Retention
We retain your data only as long as necessary for:
✅ Order fulfillment & legal compliance
✅ Customer service & dispute resolution
Once no longer needed, we securely delete your information.
8. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have any privacy-related questions, contact us at:
📩 Email: mycomystics@proton.me
🌐 Website: www.mycomystics.co.za
